Contact
Online Casino doesn't run player accounts, doesn't take deposits and doesn't hold balances on this domain. That means there's no player-support inbox in the usual sense, and most questions that look like player-support questions actually belong somewhere else. This page sorts out where each type of question should go, what I will and won't help with, and how to reach the editorial team when the right address really is me.
If you have a question about an operator
Anything tied to a specific casino account — a deposit that hasn't credited, a withdrawal stuck in pending, a bonus that didn't apply, a rejected KYC document, a frozen account — has to go to the operator's own support team rather than to Online Casino. I can't see your account, have no view of your transaction history, and can't speed up a withdrawal for you. Most operators I cover run 24/7 live chat as the fastest channel; email and, where it exists, a phone line are the slower fallbacks. Each operator's review on this site lists the support channels on offer.
If the operator's own support hasn't resolved a legitimate complaint after a fair period, the next step is the operator's licensing regulator (most often Curacao eGaming for the brands I cover), not me. Curacao runs a complaints channel that takes player submissions directly; the operator's site footer should point to it.
If you have a complaint about an offshore operator
The Australian regulator for these matters is ACMA — the Australian Communications and Media Authority. ACMA enforces the Interactive Gambling Act 2001 (Cth) and keeps a complaints register for offshore providers that have been reported. Lodging a complaint with ACMA at acma.gov.au is the right first move if you think an offshore operator has acted unlawfully toward you as an Australian resident.
Online Casino isn't an ACMA-authorised dispute body and can't force an operator to act. I do follow up when readers tell me a previously-covered operator has misbehaved, and operators that fail to settle substantive player complaints can lose their coverage here — but that's an editorial response, not a regulatory one. ACMA is the regulator.
If gambling is causing harm
If your reason for getting in touch is that you, a partner or a family member is in trouble with gambling, the right address is Gambling Help Online (free, confidential, 24/7) or the National Gambling Helpline on 1800 858 858. Both are independent of any casino operator, Online Casino included. The Responsible Gambling page lists the wider set of support services and the practical self-management tools available at offshore operators.
I don't carry the editorial conversation in that direction. If a reader writes to me describing their own gambling as a problem, the reply routes to the support services above before anything else.
If you have a correction or factual concern about content on Online Casino
Now I'm at the right address. Factual errors in reviews, guides or comparison pages are corrected on the record. To flag one, send the following to [email protected]:
- The exact page (URL) where the error appears.
- The specific claim or figure you think is wrong.
- The evidence for the fix — a screenshot from the operator's cashier, a link to the operator's current terms, a regulator's published record.
- Your relationship to the operator, if any.
The named author on the page then has 14 calendar days either to (a) update the page with a one-line correction note, a moved "Last updated" date and a recalculated rating if the change is material, or (b) publish a written response setting out why the original text stands. The full process is documented on the Editorial Policy page.
If you're an operator who wants coverage
In short: send a one-paragraph summary of the brand plus a link to the live cashier to [email protected]. The editorial decision to cover an operator or not is independent of the commercial relationship — being a partner doesn't buy a review, and reviews aren't shared in advance for "fact-checking" before they go live. The Affiliate Disclosure page explains how the commercial side works in detail. Both have to be acceptable before any partnership conversation has substance.
If you have a privacy or data-rights request
Requests under the Privacy Act 1988 (Cth) or under equivalent overseas regimes (the GDPR for EU/UK readers, say) can come to the same editorial address: [email protected]. Your right under Australian privacy law to know what data I hold about you, to correct it, or to delete it is set out on the Privacy Policy page; cookies and analytics are documented in the Cookie Policy. I reply within 30 calendar days, ask for no special form, and charge no fee.
If you believe I've mishandled your personal data, you can also complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. The OAIC can investigate and, where warranted, issue determinations.
Response times and channels
Email is the main contact channel for Online Casino. I don't currently run a phone hotline, a chat widget or a public ticket system — the volume on this site doesn't justify any of them, and the kind of responses I send don't suit those formats well. Expected response times:
- Corrections and factual concerns: first reply within 3 business days; resolution within 14 calendar days.
- Privacy and data-rights requests: acknowledgement within 5 business days; resolution within 30 calendar days.
- Operator partnership enquiries: first reply within 5 business days during open partnership cycles; no reply outside open cycles.
- General enquiries not covered above: reply within 7 business days, with a redirect to the right service if the question belongs elsewhere.
Online Casino is run by a small editorial team working normal Australian business hours (AEST/AEDT). There's no 24/7 desk. If your question is urgent and concerns gambling harm, please call the National Gambling Helpline on 1800 858 858 — staffed around the clock, free, and confidential.